Help
Because we value your time and seek to resolve your concerns in the best way possible, we have gathered our most frequently asked questions in this section for your reference:
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How to book
To learn more about making a new booking please Click here.
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How to pay
To learn more about available payment methods please Click here.
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flynas fare types & fare classes
To learn more about flynas fares types and rules please Click here.
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Baggage
To learn more about baggage allowance and excess baggage fees please Click here.
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Special services
To read more about flynas terms & conditions regarding expectant mothers, travelling with children, infants and special medical needs please Click here.
♦ To view the full FAQ page please click here.
♦ If you are a naSmiles member and need help please click here.
Contact flynas
24/7 Call Center
Our friendly support team is a phone call away. Get in touch at anytime if you need help with:
- New bookings
- Changing or cancelling a booking
- naSmiles related inquiries
- Travel agencies support and group desk
- Government and corporate reservations
- General inquiries
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From within KSA |
920001234 |
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International number |
+966-11-434-9000 |
flynas WhatsApp line
If you have any inquiry regarding our services,
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Contact us on WhatsApp at the number: |
+966-59-200-1234 |
Customer Service
Serving our customers goes beyond attending to their needs in the cabin. It starts the instant they select flynas. We strive to exceed your expectations, Welcome your feedback and comments on any of our services or offerings. Talk to us in case:
- Something went wrong with your booking
- Something went wrong in your trip
- flynas website and application
- Technical support
- Feedback & suggestions
Working hours: Sunday to Thursday 10:00 am - 04:00 pm KSA time
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From within KSA |
0112611126 |
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International number |
+966-11-261-1126 |
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Live Chat
Chat with a member of our support team
To locate your nearest flynas office please click here.