Help
We have gathered the details of the most frequently asked questions for you, because your time is our priority.
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How to Book
To learn more about making a new booking please Click here.
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How to pay
To learn more about available payment methods please Click here.
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flynas fare types & fare classes
To learn more about flynas fares types and rules please Click here.
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Baggage
To learn more about baggage allowance and excess baggage fees please Click here.
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Special services
To read more about flynas terms & conditions regarding expectant mothers, travelling with children, infants and special medical needs please Click here.
♦ To view full frequently asked questions page please click here.
♦ If you are a naSmiles member and need help please click here.
Contact flynas
24/7 Call Center
Our friendly team is a phone call away at any time if you need help with:
♦ New bookings
♦ Changing or cancelling a booking
♦ naSmiles related inquiries
♦ Travel agencies support and group desk
♦ Government and corporate reservations
♦ Any general inquiry
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From within KSA |
920001234 |
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International number |
+966-11-434-9000 |
flynas whatsapp
If you have any inquiry regarding our services,
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Whatsapp us on: |
+966-59-200-1234 |
Customer Service
Serving our customers is more than attending them in the cabin, it starts the instant they select flynas. We strive to exceed your expectations. Our team welcomes your feedback and comments on flynas services. Talk to us in case:
♦ Something went wrong with your booking
♦ Something went wrong in your trip
♦ flynas website and application technical support
♦ Feedback & suggestions
Working hours: Sunday to Thursday 09:00 am - 05:00 pm KSA time
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From within KSA |
0112611126 |
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International number |
+966-11-261-1126 |
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To locate your nearest flynas office please click here.